Access this section from: Protection ▸ Antivirus ▸ Scan History ▸ Detailed Report
Detailed reports are available for Antivirus scans that detect malware or are unable to scan all files.
View detailed reports for malware detections
The following information about each malware detection made by a scan is displayed on the Threat tab of the report:
- File name: the location of the infected file on your PC.
- Severity: the level of danger posed by the infected file.
- Status: specific details of the threat (for example, the name of the virus if known).
- Action: an action that was applied either automatically or by you. If no actions have been applied, a drop-down menu appears with actions for you to select from. Read more...
- Result: the result of applied actions (this field is only populated after you apply an action or if a predefined action was automatically applied by a scan).
Resolve detected threats by applying an action to each individual detection or by applying one action to all detections. Read more...
Apply actions to malware detections
Follow these steps to apply actions to malware detections from the Threats tab on the Detailed report screen for the relevant scan:
- Select an action for each individual file from the drop-down menus in the Action column, or select one action for all affected files from the drop-down menu below the table:
- Fix automatically: attempts to repair the file. If unsuccessful, moves the file to the Virus Chest or deletes the file if neither action is successful.
- Move to Chest: sends the file to the Virus Chest where the file cannot harm your system (recommended).
- Repair: removes malicious code if the file is only partially infected. This action is not possible if the entire code is malware.
- Delete: permanently removes the file from your PC.
- Do nothing: makes no changes to the contents or location of the file (not recommended as an automatic action).
- Click Apply to implement your selected actions.
After you apply any actions, the results appear in the Result column for each file.
View detailed reports for incomplete scans
The following information about each file that prevented a scan from finishing is displayed on the Warnings tab of the report:
- File name: the location of the file which the scan was unable to access.
- Status: an error message indicating why the scan was unable to access the file.
No actions are required for incomplete scans. In most cases, error messages in the Status column do not mean a file contains a threat.
Interpret incomplete scan statuses
For incomplete scans, an error message indicating the reason the scan was unable to complete is visible in the Status column. Although there are many different reasons a scan may be unable to complete, some of the most common reasons are:
- Archive is corrupted: indicates that the file may be corrupt because it was only partially downloaded or saved to your harddisk, or that it is a special type of archive.
- Archive is password protected: indicates that the file is password protected. Some programs use password protected archives to store their data even if you did not set the password. Depending on your scan settings, only the "wrapper" file is scanned while the archive content is not.
- The process cannot access the file because of another process: indicates that another process or program was accessing the file during the scan.
- The file is a decompression bomb: indicates that the file was too large to be decompressed for malware analysis. Decompression of large files generates vast amounts of data which can cause your system to be unstable or cause it to crash.
Alternatively, a memory detection may be the cause of an incomplete scan. In this case, the following error message appears in the Status column: Process id[file], memory block value, block size value.
In most cases, the issues that prevent a scan from completing are not critical. Some errors may be permanent unless you delete the related file, while others may disappear after you restart your PC and repeat the scan. To ensure your PC is clean, we recommend you ensure no other antivirus software programs are installed then run a Boot-time Scan (Antivirus ▸ Other Scans) which runs when you start your PC before other processes launch.
Note: Files that are stored in archives cannot harm your system unless they are decompressed.